Corrections Policy
How BestOnlinePsychiatry.com handles errors, corrections, and updates to our independent telehealth psychiatry reviews.
Our Commitment to Accuracy
Online psychiatry is a fast-moving field. Providers change pricing, expand or contract their state availability, modify their controlled-substance policies, and occasionally close or change ownership. We work hard to keep our content accurate and current, but errors do happen.
When we make a mistake, we correct it openly.
How to Report an Error
If you believe we've published incorrect information, please contact our editorial team:
Email: connect@bestonlinepsychiatry.com
Subject: Correction request
Please include in your message:
- The page URL and the section where the error appears
- The specific claim you believe is incorrect
- The correct information, with a source link if possible
We respond to every correction request, regardless of whether we ultimately correct the article.
Our Review Process
When we receive a correction request, we:
- Acknowledge the request within 2 business days
- Verify the claim against primary sources and, where applicable, directly with the provider in question
- Update the article within 5 business days of verification if a correction is warranted, or respond explaining why we believe the original is accurate
- Document the change in the affected article and, for material corrections, in our internal correction log
How Corrections Appear
We distinguish between two categories of post-publication changes:
Corrections — factual errors
When we correct a factual error, we:
- Update the inaccurate content within the article
- Add a "Correction" note at the bottom of the affected article describing what was changed and the date
- Update the "Last updated" date at the top of the article
Updates — current data that has changed
When current data changes — for example, a provider raises prices, expands to new states, or changes which insurance plans it accepts — we:
- Refresh the relevant information
- Update the "Last updated" date
- Do not add a correction note (the original was accurate at the time of writing)
We distinguish between corrections (we got it wrong) and updates (the world changed). Both result in a refreshed article; only corrections carry a public correction note.
Major Corrections
For corrections that materially change the conclusions of an article — for example, a ranking change driven by new information, the removal of a featured provider due to regulatory action, or a change in editorial recommendation — we:
- Add a prominent correction note at the top of the article, not the bottom
- Note the change in our public corrections log when one is established
- Notify readers who have subscribed to material updates, if applicable
What Is Not a Correction
The following do not constitute corrections under this policy:
- Typographical fixes (spelling, formatting, grammar)
- Broken link repairs
- Image swaps or design updates
- Cosmetic changes to layout or visual presentation
These changes are made silently and do not refresh the published date.
Disagreements and Editorial Judgment
Some correction requests reflect disagreements about editorial judgment rather than factual errors — for example, where a provider believes our scoring weights are unfair, or where a reader believes a ranking position is too high or too low.
In those cases, we respond to the request and explain our reasoning, but do not treat editorial-judgment disagreements as corrections. Our methodology and editorial standards document how rankings are determined.
Contact
For any correction request, accuracy concern, or editorial feedback: